Returns, cancellations, and refund handling.

Cancellation and return window

If you buy from us online and the item is not personalised or made to your bespoke specification, you may contact us within 14 days after delivery to request a return. Returned items should then be sent back within 14 days after you notify us.

Condition of returned items

Returned products must be unused, unworn, unaltered, and sent back in a condition suitable for inspection. We may reduce a refund where the value of the item has been diminished by handling beyond what is necessary to inspect it.

Custom and personalised items

Custom-made, personalised, or specially adjusted items are generally non-returnable unless they arrive faulty, damaged, or materially different from what was agreed.

Damaged or incorrect items

If an item arrives damaged or incorrect, contact us as soon as possible and ideally within 7 days of delivery. Include photos and your article code or order details where possible.

Refund processing

Once a return is received and inspected, we aim to process eligible refunds within 7 days. Refunds are normally issued using the original payment route where practical, unless another method is agreed.

Return shipping

Unless the item is faulty, damaged, or incorrect, return postage costs are normally the responsibility of the customer.

Statutory rights

This page does not limit any rights you may have under applicable consumer law. If the law gives you stronger rights than this policy, those rights continue to apply.