How long does production take?
Production usually takes 5 to 10 working days depending on the piece, the current queue, and whether custom changes are requested.
Once production is finished, we usually ship within 1 to 3 working days.
FAQ
Answers to the most common questions.
If you do not see your question here, use the contact page and include your article code.
Do you ship internationally?
Yes. We currently ship to the UK, the EU, and the US. Delivery times and charges vary by destination and are explained in our Shipping Policy.
How can I track my order?
When tracking is available, we send the tracking code after dispatch. Delivery speed depends on the carrier and destination country.
Can I resize the item?
Yes, in many cases. Leave a request through the contact page and tell us the article code plus the change you need. We will confirm whether the item can be adjusted or remade.
Can I order a custom piece?
Yes. We can often adjust colors, hardware, lengths, attachment styles, or some hardware combinations depending on current stock.
Are the carabiners suitable for hiking or climbing?
No. Unless a product explicitly states otherwise, our carabiners and technical-looking hardware are decorative components for accessories and should not be relied upon as certified safety equipment.